Capital One (Europe) plc

Financial Ombudsman decision DRN7282561 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

agreement to freeze interest on Mr M’s credit card accountInterest and rates

reporting this to credit reference agenciesCredit file reporting

financial difficultiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7282561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.