Money & More Limited

Financial Ombudsman decision DRN7282012 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mrs M complains that Money & More Limited didn’t tell her that her credit file would be affected by her debt management plan (DMP).Product mis-sold

And she complains about the way it has managed her plan.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7282012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.