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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN7278335 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
When she complained to VWFS, it explained that the agreement was in fact 49 monthsComplaint handling
it recognised it should have provided her with better service when she complainedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7278335.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.