Santander UK Plc
Financial Ombudsman decision DRN7257629 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Ms J complains about how Santander UK Plc has dealt with her mother’s power of attorney over her account.Bereavement and power of attorney
Santander has known for a while that Mrs J is making repeated trips into the bank. She asked for a chequebook, and it seems to me that she was given very poor advice at that point.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7257629.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.