National Westminster Bank Plc

Financial Ombudsman decision DRN7257389 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs T complains that National Westminster Bank Plc has sent her loan to its collections department without telling herTreatment in financial difficulty

The bank has acknowledged that it did not respond to a settlement offer and also gave Mrs T the wrong address for some other documents.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7257389.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.