HSBC Bank plc

Financial Ombudsman decision DRN7247053 Not upheld

Not upheldoutcome, as published by the Ombudsman

£72redress stated in the decision

Thu Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms V told the bank she was in financial difficulties.Treatment in financial difficulty

complaint Ms V complains that HSBC Bank Plc didn’t make her aware that it would apply a default to her credit card account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7247053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.