Lloyds TSB Bank Plc
Financial Ombudsman decision DRN7246993 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£2,150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think it could have decided what it required of her before it contacted her in September 2010.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7246993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.