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Provident Personal Credit Limited

Financial Ombudsman decision DRN7228025 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr W complains that changes Provident Personal Credit Limited (“Provident”) made to the way it conducted its business resulted in arrears accruing on his loan accounts with Provident.Treatment in financial difficulty

He was concerned that arrears were accumulating, and this would affect his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7228025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.