NewDay Ltd

Financial Ombudsman decision DRN7200790 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr W complains that NewDay Ltd called him seven times in one day and when he answered the calls it was silent.Treatment in financial difficulty

I understand NewDay has recently sent Mr W and income and expenditure form as I would expect it to do if a customer is in financial difficulties.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7200790.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.