Lloyds Bank PLC

Financial Ombudsman decision DRN7188765 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs B have complained that Lloyds Bank Plc (“Lloyds”) mis-sold them a fee-paying Platinum packaged bank account.Product mis-sold

They are also unhappy with the complaint calls that they had with Lloyds.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7188765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.