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Financial Ombudsman decision DRN7187771 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Section 75 of the Consumer Credit Act 1974 allows a customer to claim a refund of money for goods or services they paid to a supplier when entering into an associated credit agreementProduct mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7187771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.