Lloyds TSB Bank Plc
Financial Ombudsman decision DRN7175065 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mr B complains that Lloyds TSB Bank Plc sent letters about arrears on his business loan and account to the wrong address.Treatment in financial difficulty
The bank has acknowledged that it made errors and has offered – after this service became involved – Mr B compensation of £150 in addition to £50 already paid.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7175065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.