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Nationwide Building Society
Financial Ombudsman decision DRN7172092 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs T have complained about a fraud on an account held with Nationwide Building SocietyAPP scam refund refused
They’ve said how NBS has dealt with the matter since is also unfair.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7172092.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.