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Tesco Personal Finance Limited
Financial Ombudsman decision DRN7166879 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains that Tesco Personal Finance PLC (Tesco) mishandled his direct debits (DD) resulting in a loss of interestPayment delayed or failed
Mr H had been very unwell when the letters were sent to himSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7166879.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.