Capital One (Europe) plc

Financial Ombudsman decision DRN7142132 Not upheld

Not upheldoutcome, as published by the Ombudsman

£164redress stated in the decision

Tue Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss G complains that Capital One (Europe) Plc defaulted her credit card account even though she had made a payment of £100 within the 28 days notice period.Treatment in financial difficulty

She says her financial difficulties weren’t properly taken into accountSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7142132.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.