TSB Bank plc

Financial Ombudsman decision DRN7134504 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss A complains that TSB Bank plc failed to treat her positively and sympathetically when she was in financial difficulties.Treatment in financial difficulty

TSB backdated the default on the account to January 2014. But Miss A did not agree.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7134504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.