ICICI Bank UK Plc
Financial Ombudsman decision DRN7132862 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr Y complains that ICICI Bank UK Plc misled him about its exchange rates.Product mis-sold
ICICI had continued to rely on the wrong information it had previously provided to Mr Y. This made the adjudicator’s job harderComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7132862.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.