Santander UK Plc
Financial Ombudsman decision DRN7130358 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr D complains that Santander UK Plc didn’t do enough to return money that was paid in to the wrong account.Payment delayed or failed
Santander acknowledges that it gave Mr D conflicting information in September 2015.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7130358.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.