Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7129165 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs W complains that Bank of Ireland (UK) plc passed her credit card account to a debt collections agency without telling her.Treatment in financial difficulty

Mrs W didn’t accept the adjudicator’s findings. She didn’t believe Bank of Ireland followed the correct process as it didn’t take back the management of her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7129165.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.