Investec Bank PLC
Financial Ombudsman decision DRN7126743 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Oct 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr S complains that Investec Bank PLC (Investec) mis-represented an Easy Access account to him.Product mis-sold
provided inaccurate information about what he needed to do to access the funds in the account when the ability to make international transfers was removed.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7126743.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.