HSBC Bank plc

Financial Ombudsman decision DRN7118589 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss M complains that HSBC Bank Plc (trading as First Direct) is holding her liable for a debt on her First Direct account. Miss M says she is the victim of fraud and wants HSBC to refund the money that was in her account before the fraud happened.APP scam refund refused

It is unfortunate that having passed a large debt to HSBC’s recovery section in November 2008, it was early 2012 before anybody was able to make contact with Miss M.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7118589.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.