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Aviva Life Services UK Limited
Financial Ombudsman decision DRN7111482 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs B complain about the advice Aviva Life Services UK Limited gave them about taking out a Lifetime Mortgage in 2007.Product mis-sold
They were not treated as vulnerable when they should have been.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7111482.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.