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Cumberland Building Society
Financial Ombudsman decision DRN7100408 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
the Financial Ombudsman Service has no power to consider Mr and Mrs G’s complaint about the interest rates applied to the loanInterest and rates
Mr and Mrs G complain that Cumberland Building Society misled them about how the interest rate on their business loan would be set.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7100408.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.