Santander UK Plc
Financial Ombudsman decision DRN7099848 Upheld
Upheldoutcome, as published by the Ombudsman
£3,750redress stated in the decision
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr and Mrs S have complained that Santander UK plc didn’t make their house purchase payment in time.Payment delayed or failed
I think these delays were down to Santander which meant this payment didn’t arrive on time.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7099848.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.