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Provident Personal Credit Limited

Financial Ombudsman decision DRN7098931 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs F complains that Provident Personal Credit Limited was irresponsible to lend her more money than she can afford to repay.Irresponsible lending

I think Provident failed to identify Mrs F as a vulnerable customer and because of this it didn’t make enough enquiries to make a fair and reasonable decision when it chose to lend her more money.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7098931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.