Santander UK Plc
Financial Ombudsman decision DRN7096390 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Santander has recorded adverse information on her credit fileCredit file reporting
the bank initially gave her incorrect information about whether her name could be removedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7096390.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.