Santander UK Plc
Financial Ombudsman decision DRN7093321 Not upheld
Not upheldoutcome, as published by the Ombudsman
£305redress stated in the decision
Thu Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs B say Santander UK Plc didn’t do enough to protect their accounts from fraud and haven’t paid them enough compensation given the mistakes it made since they reported the fraud.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7093321.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.