National Westminster Bank Plc

Financial Ombudsman decision DRN7077858 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms J complains National Westminster Bank Plc wouldn’t consider her request for an interest only payment arrangement on her mortgage. She was in financial difficulty and asked NatWest for help.Treatment in financial difficulty

If Ms J pays the entire interest owed since her last repayment by June 2020, NatWest should correct her credit file to reflect a payment arrangement being entered into and stuck to by Ms J;Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7077858.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.