Vanquis Bank Limited

Financial Ombudsman decision DRN7076890 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

didn’t carry out enough checks when it increased her credit limit to an unaffordable levelIrresponsible lending

Mrs S complains that Vanquis Bank Limited charges too much interest on her credit cardInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7076890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.