National Westminster Bank Plc

Financial Ombudsman decision DRN7074731 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss L complains that National Westminster Bank Plc misled her about whether it would refinance a loan she took out with it. In summary, she says that she is paying 8.9% interest on a loan which she could have refinanced years ago.Interest and rates

She isn’t happy with the way NatWest dealt with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7074731.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.