Lloyds Bank PLC

Financial Ombudsman decision DRN7066940 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs P complains that Lloyds Bank PLC will not refund two transactions on her account which she says were carried out by a fraudster.APP scam refund refused

And she also complained that Lloyds hadn’t warned her that it was going to re-debit the money.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7066940.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.