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1st Stop Personal Loans Limited
Financial Ombudsman decision DRN7060181 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss N complains that 1st Stop Personal Loans Limited kept contacting her about a debt she couldn’t afford to pay.Treatment in financial difficulty
Miss N provided information to 1st Stop to show that she was unemployed, on medication and had been in a psychiatric unit.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7060181.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.