HSBC UK Bank Plc
Financial Ombudsman decision DRN7055631 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr A complains about poor service from HSBC UK Bank plc when he tried to find out whether he’d been sent updated terms and conditions for his account.Complaint handling
Mr A made a ‘Subject Access Request’ (SAR) because he wanted to see proof that HSBC had sent it.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7055631.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.