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Creation Financial Services Limited

Financial Ombudsman decision DRN7051556 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs D complains that Creation Financial Services Limited has not been positive and sympathetic to her while she has been in financial difficulties.Treatment in financial difficulty

arrange to amend the information it has recorded on Mrs D’s credit file to show her account as defaulted six months after she failed to meet the contractual repaymentsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7051556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.