Sainsbury's Bank Plc

Financial Ombudsman decision DRN7049201 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mrs W complains that Sainsbury’s Bank Plc kept rejecting her payments to its credit card account.Payment delayed or failed

She could see Mrs W’s attempted payments had failed due to problems with Sainsbury’s IT systems. And Mrs W hadn’t received a response within the expected eight week period. She agreed Mrs W hadn’t received the expected level of service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7049201.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.