TSB Bank plc

Financial Ombudsman decision DRN7047039 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

failed to give them clear information about the level of travel insurance cover provided through their Silver packaged bank accountProduct mis-sold

unhappy with the service they have received since November 2014 from TSB and that their account hasn’t been downgradedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7047039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.