Nationwide Building Society

Financial Ombudsman decision DRN7045663 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr V complains that Nationwide Building Society did not respond appropriately to his request for the recall of a SWIFT payment he authorised to be made to a foreign bank account.APP scam refund refused

Nationwide failed to take action that I consider it safe to say was just as likely as not to have been successful in achieving a recall of the funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7045663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.