National Westminster Bank Plc

Financial Ombudsman decision DRN7042473 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

NatWest wrote to Miss W in February 2017 to tell her that it was cancelling the previous card on her account and replacing it with a new one. It told her this was because her card had been compromised.Identity checks and access

Miss W complains about the service she received from National Westminster Bank Plc (NatWest) after being told her account had been compromised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7042473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.