Barclays Bank UK PLC

Financial Ombudsman decision DRN7036446 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Bereavement and power of attorney

In the Ombudsman’s words

Barclays had failed to act on documents he’d sent them at the start of 2019 to action thisPayment delayed or failed

Mr B is the sole personal representative of Mrs H acting under a Grant of Letters of AdministrationBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7036446.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.