Premium Plan Limited

Financial Ombudsman decision DRN7031633 Upheld

Upheldoutcome, as published by the Ombudsman

£970redress stated in the decision

Mon Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove any adverse information related to the current arrears, from the records held by credit reference agencies about the hire purchase agreement in Ms M’s nameCredit file reporting

Ms M complains that Premium Plan Limited (PPL) didn’t treat her fairly, when they found out she didn’t want to voluntarily terminate a hire purchase agreement she had with them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7031633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.