Lloyds Bank PLC

Financial Ombudsman decision DRN7026973 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss C has complained that Lloyds Bank Plc (“Lloyds”) mis-sold her a number of packaged bank accounts.Product mis-sold

Miss C has also complained about the way her complaint was handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7026973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.