National Westminster Bank Plc

Financial Ombudsman decision DRN7025569 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss K complains about the way in which National Westminster Bank Plc has dealt with arrears on her loan.Treatment in financial difficulty

She says it has ignored numerous letters she has sent it, asking to set up a repayment plan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7025569.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.