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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN7024412 Not upheld
Not upheldoutcome, as published by the Ombudsman
£29redress stated in the decision
Thu Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr C complains that Kensington Mortgage Company Limited’s website wouldn’t take a payment he wanted to make to his mortgage, and that it didn’t deal with his phone calls properly.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7024412.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.