HSBC Bank plc

Financial Ombudsman decision DRN7019695 Not upheld

Not upheldoutcome, as published by the Ombudsman

£9,000redress stated in the decision

Wed Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr M complains that HSBC Bank Plc lent to him without doing proper affordability checksIrresponsible lending

and was unhelpful when he struggled to repay his debts.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7019695.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.