HSBC Bank plc

Financial Ombudsman decision DRN7018021 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

it wants her to send this information in a way that will compromise her securityIdentity checks and access

Ms W complains that HSBC Bank Plc is continually asking for the same information by telephone and letter since she moved abroadComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7018021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.