Lloyds Bank PLC

Financial Ombudsman decision DRN7014570 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr L and his niece J were the appointed attorneys under a Financial Power of AttorneyBereavement and power of attorney

Lloyds accepted that they were wrong in denying Mr L access to his mother’s account and have apologised for thatService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7014570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.