Ulster Bank Ltd

Financial Ombudsman decision DRN7012782 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Ulster Bank Ltd incorrectly replaced some of the personal details of her account with those of her ex-husband.Identity checks and access

the only information Ms C’s ex-husband potentially had access to between July and August were emails which said that statements were ready to view online.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7012782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.