Leeds Building Society

Financial Ombudsman decision DRN7004539 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

required him to provide it with additional identification information when he tried to open an accountIdentity checks and access

I still think the way in which LBS has handled this complaint warrants an awardComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7004539.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.