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Creation Consumer Finance Limited

Financial Ombudsman decision DRN6998746 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

It should also remove any information about the agreement from Mrs H’s credit file.Credit file reporting

Mrs H complains that Creation Consumer Finance Limited, trading as Creation, will not cancel her loan agreement and refund her repayments for a solar panel system which she believes was mis-sold to her.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6998746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.