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National Westminster Bank Plc
Financial Ombudsman decision DRN6983401 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The money was not dispensed and when Mr K complained to the bank it said no error had occurred. National Westminster Bank Plc later discovered it had made an error and repaid the £200 plus the sum of £78.98 which includes interest at the highest rate it had available over the period, together with £50 compensation.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6983401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.